Tel: +44 (0)1851 643 300

Terms and Conditions

These terms and conditions and The Consumer Protection (Distant Selling) Regulations 2000 apply to all purchases of goods and/or services from Carloway Mills, Carloway, Isle of Lewis, Western Isles, Scotland, HS2 9AG via the Carloway Mill websites.


The online terms and conditions do not affect your statutory rights as a consumer.
Carloway Mills may change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms and conditions on each occasion you use this website.

Overseas Orders

Goods and/or services ordered from our website for delivery outside the United Kingdom may be subject to import duties and taxes or handling charges which are levied when the delivery reaches the country of destination. We do not have any control over these charges and cannot predict their amount. Payment of any such charges, taxes or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country. Please check with your local customs office for further information prior to placing your order.

The Contract

Your order constitutes an offer to Carloway Mills to buy goods and/or services. All orders are subject to acceptance by Carloway Mills and such acceptance will be by way of email confirming payment has been received for the goods and/or services (the purchase confirmation). The contract between you and the Carloway Mills will only be formed when you are sent the purchase confirmation.


You are asked to comply with the registration process located at the basket checkout. There is a minimum age requirement of 18 years of age for making online purchases via the website.


Carloway Mills reserves the right to take legal action against any person(s) committing or attempting to commit online fraud.

Price and Payment

The price of any products will be as quoted on our site, except in cases of obvious error.
Prices include VAT (where applicable).

It is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedure. Where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatch or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.

If you are purchasing from outside the United Kingdom you will be charged in your own currency and the Paypal will perform the currency conversion into pounds sterling.
Confirmation of the transaction will be sent to the email address you have provided.


Please note that it is Carloway Mills who are responsible for supplying your goods.

Your order will be fulfilled within 28 days of the date of purchase unless otherwise specified. However, we do aim to have your order dispatched within 2 days unless yours is a commissioned order. If your order is urgent please do let us know and we will do what we can to make sure it gets to you in time.

Refunds and Cancellations

Where we are unable to supply the goods and/or services you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting the card with which you paid for your order.
If the goods we deliver to you are not what you ordered or are damaged or defective in any way, please let us know as soon as you can. We will then either (at your request) refund you the amount paid for the goods, or replace the goods you received with the ones you ordered.

  • You have not taken reasonable care of the goods while they are in your possession.
  • If you cancel your order, you are responsible for arranging and paying for the return of the goods to us.
  • We will refund the money you paid for the goods and/or services within 30 days of notice from you that you have cancelled your order.


Copyright in the content and design of this website belongs to Carloway Mills or is used under licence (or with permission) from third party copyright owners.
Users are granted a licence to print pages for personal, non-commercial use but no part of this website may be reproduced, transmitted or adapted for any other purpose.


From time to time, this website may also include links to other websites, which are intended for interest or information purposes only. Carloway Mills has no control over, does not endorse and cannot be responsible for the content of any linked sites.

Whilst every effort is made to ensure that the information on this site is regularly updated and remains up to date, Carloway Mills makes no representations or warranties about the accuracy or completeness of the information contained on this site.

Data Protection and Privacy Policy

Carloway Mills is committed to protecting your privacy on this website. Please read this Privacy Statement carefully so that you understand how we collect and use your personal data.

Carloway Mills does not hold customer credit or debit card details on its website or any of its data systems. All credit or debit card details are managed by the Carloway Mills payment service providers Paypal or World Pay, who are compliant with the payment industry’s highest standards for data protection and transaction security.

Any personal data collated through the Carloway Mills website will only be used to process your order and for statistic analysis to continually improve the website and business process performance.

Carloway Mills fully endorse and adheres to the principles of Data Protection as set out in the Data Protection Act 1998 (“the Act”).
The Act provides that any data held about individuals is fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate; not kept longer than necessary; processed in accordance with the data subject’s rights; secure and not transferred to countries without adequate protection.

Carloway Mills reserves the right to access and disclose any individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

Carloway Mills 2016